The latest Exply version supports Jira versions from 7.0 to 8.x. In addition, your Jira database should rely on MySQL 5.5 - 5.7, PostgreSQL 9.x or 10.0, MS SQL Server 2012, MariaDB or Oracle 10g or later database.
Please contact Exply support if you have questions about supported versions or if you have any issues with your specific environment.
For Jira versions from 7.0 to 8.11 only Java 8 is supported by Atlassian - and bundled with Windows and Linux installation packages. Starting from Jira version 8.2 also Java 11 is supported.
You can check your current JVM default encoding in Jira Administration / System / Troubleshooting & Support / System Info / System Encoding.
UTF-8 Java Settings
Exply is available as Jira Server add-on via the Atlassian marketplace. You should have Jira system administration rights to install add-ons.
After the Exply add-on has been installed, click the Get Started button to navigate to the Exply settings page. Or if you click Exit then you should see the Exply (Charts & Reports) link in the top navigation bar.
If you selected the Get Started link then you should see the Exply for Jira settings page. You should be logged in as a Jira user with system administration rights to configure Exply.
Exply stores data in an additional embedded ElasticSearch database.
You will not need to setup the database yourself. Exply takes care of it itself.
After you installed Exply successfully the first Jira (and Tempo Timesheet - if installed) data import starts automatically in the background.
Just to give you a rule of thumb: Importing ≈80.000 data entries will take approximately 90min.
A data entry can be an issue, a project, a work-log, a workload, etc.
After the import is completed, go to Dashboards screen and try to open sample Dashboards.
If you would like to export Dashboards to PDF please use the print-to-PDF function of your browser.
If you need to export Dashboards to Excel then you can use the export function in the top right corner of each Dashboard.
You can choose wether Dashboard results or Raw data should be exported. Please see the Export to Excel Guide for more details.
If the initial Exply page does not open or opens with an error message, then check the following directory for logs: $JIRA_HOME/ExplyPlugin/Data/Logs/
Please provide all log files to the Exply support.
Sometimes after reinstalling add-ons, Jira is not shutting down all processes and it might cause Exply to run multiple times. We have implemented routines which should prevent this from happening. However, if they are not working, try restarting the Jira server process.
Please contact the Exply support if you have any issues with the Exply installation and setup.